Frequently Asked Questions

Orders for items in stock are processed within 1–4 business days. If a product is on “pre-order / back-order,” delivery usually takes around 2-3 weeks. We’ll notify you if there’s any delay.

We use Dropp as our delivery partner. You’ll receive a tracking notification once your order has been handed over to Dropp.

Most products include free shipping. For larger or heavier items, a delivery charge may apply according to Dropp’s price list. The cost is clearly displayed before checkout.

No. At this time, we only ship within Iceland.

You may return any item within 14 days of receiving it. The product must be unused, in original condition, and preferably in its original packaging. Please contact us first at info@heimilioggardar.is before sending your return.

If you use a Dropp return label through us, the actual return cost will be deducted from your refund. We will always inform you of the amount before confirming.

Refunds are made to the original payment method within 14 days after we have received and inspected the returned item.

Yes. Custom-made products and opened hygiene or personal care items are not eligible for return unless faulty.

This means the product is currently out of stock, but you can still place an order to secure your item. Delivery typically takes around 2 weeks from the order date.

Yes, the full amount is charged when you place a pre-order. In cases where you sign up to a “wishlist” (interest-only list), no payment is taken until the item becomes available.

Yes. All products come with a statutory warranty under Icelandic consumer law (Act No. 48/2003). Some brands also provide extended manufacturer warranties – such as 5-year or lifetime coverage – as noted on the product page.

Please contact us as soon as possible at info@heimilioggardar.is. Depending on the issue, we offer repair, replacement, price reduction, or refund. We cover return shipping costs for faulty products.

We accept credit and debit cards through a secure payment gateway. For special orders or B2B purchases, please contact us at info@heimilioggardar.is.

Yes. Our webshop uses encrypted (SSL) connections and PCI-compliant payment gateways. We do not store your card or payment details.

We only collect the data necessary to process your order and improve our service. Learn more in our Privacy Policy.

Cookies are small files that help the site function properly and remember preferences. You can adjust your browser settings to refuse cookies at any time. See our Cookie Policy for details.

You can reach us by email at info@heimilioggardar.is or by phone on weekdays. We respond as quickly as possible.